Dogs of Vancouver Island ("we," "us," or "our") values your privacy and is committed to protecting the personal information of our clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us.

 

1. Legal Compliance

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA). By using our services, you consent to the collection, use, and disclosure of your information as outlined in this policy.

 

2. Information We Collect

We collect personal information necessary to provide our pet sitting and related services, including but not limited to:

• Client Information: Name, address, phone number, email address.

• Pet Information: Pet’s name, breed, age, health conditions, veterinary details, behavioral notes.

• Booking & Payment Information: Service requests, payment details (bank transfer records, but no credit card details as we do not store them).

• Emergency Contact Information: Backup contacts in case of urgent situations.

• Website Usage Data: IP addresses, browser type, and other analytics data collected via cookies and tracking technologies (see Section 8).

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3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and manage pet sitting services.

• To communicate with clients regarding bookings, cancellations, and service updates.

• To process payments and maintain service records.

• To ensure pet safety, including emergency contacts and veterinary care coordination.

• To send reminders, policy updates, and other relevant service communications.

• To comply with legal and regulatory obligations.

We do not sell or rent your personal information to third parties.

 

4. How We Share and Protect Your Information

We may share your information with third parties only in the following situations:

• Veterinary Care Providers (if necessary for pet health emergencies).

• Payment Processors (e.g., bank institutions for transfers; we do not store credit card details).

• Legal or Regulatory Authorities (if required by law or to protect our legal rights).

Data Security

We implement appropriate physical, electronic, and administrative safeguards to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no data transmission over the internet can be guaranteed to be 100% secure.

 

5. Client Rights & Choices

Under PIPEDA and PIPA, you have the following rights:

• Access & Correction: You can request access to your personal information and request corrections.

• Data Deletion: You may request deletion of personal information, subject to legal and service record retention requirements.

• Withdrawal of Consent: You can opt-out of marketing emails or withdraw consent for certain data processing activities by contacting us.

To exercise these rights, email dogsofvancouverisland@gmail.com.

 

6. Retention of Information

We retain personal data only as long as necessary to fulfill service commitments or comply with legal requirements. Booking and service records may be kept for financial and dispute resolution purposes.

 

7. Cookies & Tracking Technologies

Our website may use cookies and analytics tools (e.g., Wix Analytics, Google Analytics) to enhance user experience. Cookies help track website traffic, service preferences, and improve website functionality.

You can manage cookie preferences through your browser settings. Disabling cookies may impact website functionality.

 

8. Third-Party Services

We use third-party services such as Wix (website hosting), Google Forms (client intake forms), and banking institutions (payment processing). These third parties have their own privacy policies, which govern how they handle data.

We encourage you to review their privacy policies for further information:

• Wix Privacy Policy: https://www.wix.com/about/privacy

• Google Privacy Policy: https://policies.google.com/privacy

 

9. Policy Updates & Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Clients will be notified of material changes via email or website updates. Continued use of our services constitutes acceptance of the revised policy.

 

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Dogs of Vancouver Island
Victoria BC
dogsofvancouverisland@gmail.com
778-535-3745

 

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.