🐾 Multi-Day Care

(Overnight Pet Sitting, Live-In Care, 24-Hour Companion Care, Twilight Tuck-In & Breakfast)

• Deposit: 50% due at booking.

• Balance:

  • Regular bookings → due 14 days before service.

  • Holiday/peak bookings → due 30 days before service.

  • Out-of-area bookings → same timelines, but all payments are non-refundable once paid.

• Cancellations:

  • 5+ weeks before → Deposit refunded.

  • 4–5 weeks before → 50% of deposit refunded.

  • 1–4 weeks before → Deposit not refunded.

  • Less than 14 days (regular) / 30 days (holiday/peak) → Balance due in full, not refunded.

  • Less than 7 days → Full booking fee not refunded.

• Short Stays (1–2 nights): If cancelled within 7 days of service, full fee is due.

 

🐕 Single-Day Services

(Drop-Ins, Dog Walks, Potty Breaks, Adventure Walks)

• Deposit: 25% due at booking.

• Balance: Due 3 days before service.

• Cancellations:

  • More than 3 days before → Deposit kept as credit for future booking.

  • Within 3 days → Full booking fee not refunded.

  • Same-day/no-show → Charged in full.

• Note for existing clients: Some long-standing clients may still receive weekly invoices while we transition to the new system.

 

⚡ Last-Minute Bookings

• Definitions:

  • Multi-day = within 7 days.

  • Single-day = within 72 hours.

• Payment: Full payment due at booking, non-refundable.

• Fees:

  • Same-Day Bookings:

    • Drop-In or Walk → +$10

    • Adventure Walk → +$15

    • Overnight / Live-In → +$50

  • Short Notice (not same-day, but still last-minute):

    • Drop-In or Walk → +$7

    • Adventure Walk → +$10

    • Overnight / Live-In → +$25–$40 (depending on length/complexity)

 

🎄 Holiday & Peak Surcharges

(Click on the button below to see the dates that the surcharges apply to)

• Multi-Day Care:

  • +15% Seasonal Peak

  • +30% Standard Holiday

  • +50% Special Holiday

• Single-Day Services:

  • +$5 Seasonal Peak

  • +$8 Standard Holiday

  • +$12 Special Holiday

• Only the highest surcharge applies.

• Payments:

  • Multi-Day → Balance due 30 days before service.

  • Single-Day → Balance still due 3 days before service (even during holiday/peak periods).

• Refunds: All payments during Holiday & Peak periods are non-refundable once paid but may be applied as a credit at DOVI's discretion.

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🚗 Travel & Out-of-Area

• Standard area: within 15 km of Gordon Head.

• Extended: 15–30 km → $0.72/km (round trip).

• Out-of-area/long distance: Beyond 30 km (Malahat, Gulf Islands, etc.) → $0.72/km (round trip).

• Out-of-area bookings follow multi-day timelines, but all payments are non-refundable once paid.

 

💳 Payments

• Accepted: Cash, e-transfer.

• Not accepted: Credit cards, cheques, PayPal.

• Send e-transfers to: dogsofvancouverisland@gmail.com

 

❌ Early Returns

• No refunds once service begins.

• Exceptions may be made for family or pet emergencies.

 

💡 Refunds

• Any refunds are issued by e-transfer only.

 

⏰ Late Payments

• If payment is not received by the due date, services may be cancelled and deposits forfeited.

• Overdue balances accrue 2% interest per month (minimum $10 charge).

 

🌸 Flexibility

We know life happens. These policies are here to protect availability, but DOVI may make exceptions for emergencies or long-standing clients at our discretion.

 

📌 Important

These policies are subject to change without notice. The most up-to-date version will always be available on our website.